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AskAway Chat Router Summer Pilot: Survey

Thank you for providing feedback on your experience during the AskAway chat router summer pilot May 19th - August 7th, 2026.

If you have any questions, please contact the AskAway Admin Centre at askaway@bceln.ca.

How your responses will be used:

  • Survey responses will be reviewed by the Admin Centre, and survey results will be presented to the AskAway Advisory Committee.

  • All data collected in this survey via Limesurvey is stored on Canadian servers.

All questions are optional, and the survey will not collect your name and email address unless you provide it. The survey will be open until end of day Friday, August 14, 2026. 

There are 4 questions in this survey.

Survey Questions
What day and time was your AskAway shift(s)?
Did you notice any difference in your experience staffing AskAway during the chat router pilot, May 19th to August 7th, 2026?
Please provide any details and examples that help illustrate what may, or may not, have been different.
Based on your experience staffing AskAway during the pilot, do you think the chat router feature would be helpful to implement?
Please share any comments that you have.
Do you have any additional feedback that you would like to share about the chat router feature?
 
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