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AskAway Chat Router Summer Pilot: Report an Issue

If you experience an issue with the chat router feature on your shift, use this form to report it to the AskAway Admin Centre.

Provide as much detail as possible to help us understand what happened.

Thank you!

Report an Issue

When did the issue happen? (Optional)

E.g., Monday 1-2pm shift

What happened? Please describe the issue to the best of your ability and include any relevant details (e.g., what queues you were staffing, what was your "status" in LibraryH3lp, etc.).

Were you able to resolve the issue?

Please share any comments that you have.

Choose one of the following answers

Yes
No
Not fully
No answer

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Would you like to be contacted for follow-up?

Choose one of the following answers

Yes
No
No answer

Your name and email address (for follow-up)

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