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AskAway Chat Router Testing Week Survey

Thank you for providing feedback on your experience during the AskAway chat router testing week, January 12-18, 2026.

If you have any questions, please contact the AskAway Admin Centre at askaway@bceln.ca or a member of the Emerging Technologies Working Group. The Admin Centre can also put you in touch with a member of the Working Group.

How your responses will be used:

  • Survey responses will be reviewed by the Emerging Technologies Working Group and may be shared with the AskAway Advisory Committee.

  • All data collected in this survey via Limesurvey is stored on Canadian servers.

The survey will be open until end of day Sunday, January 25th. 

There are 4 questions in this survey.

Survey Questions
What day and time was your AskAway shift(s)?
E.g., Monday 2-3pm, Tuesday 1-2pm
Did you notice any difference in your experience staffing AskAway during the chat router testing week, January 12-18th?
Please provide any details and examples that help illustrate what may, or may not, have been different.
Based on your experience staffing AskAway during the testing week, do you think the chat router feature would be helpful to implement?
Do you have any additional feedback that you would like to share with the Emerging Technologies Working Group?
 
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